Customer Relationship Management

Topic Covered In This Course

INTRODUCTION

DIGITAL TRANSFORMATION

CRM SOFTWARE-PART 1

CRM SOFTWARE-PART 2

CRM V/S ERP-PART 1

CRM V/S ERP-PART 2

FUNNELS & TRIGGERS-PART 1

FUNNELS & TRIGGERS-PART 2

CRM VENDOR

TOP 5 CRM- COMPARISON

25 REASONS OF CRM FAILURE

CRM IMPLEMENTION -10 STEPS

CRM ADOPTION TRAINING

CRM IMPLEMENTION –CHECKLIST

CUSTOMER SEGMENTION –PART 1

CUSTOMER SEGMENTION –PART 2

METHODS TO INCREASE SALES

CRM V/S MARKETING AUTOMATION SOFTWARE

WORLD-CLASS CUSTOMER SERVICE

INTER-TEAM COLLABORATION

TRADITIONAL CRM V/S SOCIAL CRM

CRM FOR E-COMMERCE

CRM PERFORMANCE

CASE STUDY 1: LOGISTICS COMPANY

CASE STUDY 2: JEWELLERY SHOWROOM

SUMMARY

Many More……

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